We ship internationally

Fast courier expedited shipping or signed post options are available to all customers We may offer free or discount on shipping cost with the larger orders

Now shipping to USA with tariffs prepaid so you don’t have to

Due to excessive tax procedures we have disabled shipping to some destinations if you are in one of those just make a purchase via our Etsy shop 

Estimated shipping times

Courier

Europe: 3-5 business days
Rest of the world: 3-9 business days

Signed Letter

North America: 7-18 business days
Europe: 5-18 business days
Australia, New Zealand and Oceania: 7-28 business days
Rest of the World: 7-28 business days

Please note that we have very little control over shipping times and can’t take responsibility for postage or customs delays. You may prefer to choose expedited shipping option if time is important for you

All our items are posted by tracked postage so we know weather it was delivered or not

All claims of lost or wrongly delivered packages must be made by the buyer in his local post office, we may assist in that but bear no responsibility over  

Undelivered items are returned to us after waiting period Both return of unclaimed package or reshipping of returned package back to you bears extra cost imposed on us by shipping company and we will either charge you due amount for reshipping back or rest extra cost from refund of returned package In order to avoid this situation please make sure you picked up your package in timely manner and if you are unable to do so contact your post office and ask for different delivery time or location which they will happily change for you

Returns & exchanges

We accept returns, exchanges and cancellations on all but custom and personalized orders

In order to cancel your purchase before it has been shipped contact us asap  otherwise, if item has been already made for you we may charge you cancellation fee or deny the cancellation

We don’t accept returns of custom or personalized orders

If you wish to return the item

• request return within 14 days of receiving the item
• contact us first and we assist you with filling customs declaration and will provide you with return address
• return the item unused and in original condition
• buyer pays return postage
• we will issue refund within 7 days after item arrives back to us

If you wish to exchange the item, just return it to us in original condition, we will send you new item shortly after receiving returned one.

You can always speed up things by purchasing the new item and organizing return meantime

Conditions of return

Buyers are responsible for return shipping costs as well as correct filling of custom forms, any surcharges due to errors will be rested from refund total.

Item must be returned in original condition, unused and with original accessories like jewelry box leaflets etc. any loss in value of the items will be rested from refund total